Last Updated: 01/01/2025
At Cannabis Curing Machine LLC, we strive to provide top-quality cannabis curing machines, bud trimmers, and rosin presses. If you are not completely satisfied with your purchase, please review our return policy below to ensure a smooth return or exchange process.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, in its original packaging, and in resalable condition.
- Returns must be requested within 30 days of the delivery date.
- Proof of purchase (receipt or order confirmation) is required.
- Custom or special-order items are non-refundable unless they arrive damaged or defective.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged equipment (unless defective upon arrival).
- Items without original packaging or missing accessories.
- Clearance or final sale items.
- Consumables, such as lubricants, filter bags, or replacement parts.
3. Return Process
To initiate a return, please follow these steps:
- Contact our Support Team at [insert customer service email] with your order number and reason for return.
- Once approved, you will receive a Return Authorization (RA) number and return instructions.
- Pack the item securely in its original packaging and include the RA number.
- Ship the item to the return address provided (customer is responsible for return shipping costs unless the item is defective).
4. Refunds & Processing Time
- Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7–10 business days.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
- If the item is damaged or used, a restocking fee of up to 20% may apply.
5. Exchanges & Replacements
- If you received a damaged or defective product, please contact us within 48 hours of delivery for a replacement.
- We may require photos or a video to assess the issue before approving an exchange.
6. Cancellations & Order Changes
- Orders can be canceled or modified within 24 hours of purchase.
- Once the order has shipped, it cannot be canceled, and the standard return process applies.
7. Warranty Claims
All products come with a manufacturer’s warranty. If you experience any issues outside the return period, contact us for warranty support.
For any questions regarding our return policy, please reach out to us at [insert customer support email] or call [insert phone number].
Cannabis Curing Machine LLC – Quality Equipment, Hassle-Free Returns!