Return Policy

cannabiscuringmachine.com > Return Policy

 

Last Updated: 01/01/2025

At Cannabis Curing Machine LLC, we strive to provide top-quality cannabis curing machines, bud trimmers, and rosin presses. If you are not completely satisfied with your purchase, please review our return policy below to ensure a smooth return or exchange process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in resalable condition.
  • Returns must be requested within 30 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) is required.
  • Custom or special-order items are non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Used or damaged equipment (unless defective upon arrival).
  • Items without original packaging or missing accessories.
  • Clearance or final sale items.
  • Consumables, such as lubricants, filter bags, or replacement parts.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Support Team at [insert customer service email] with your order number and reason for return.
  2. Once approved, you will receive a Return Authorization (RA) number and return instructions.
  3. Pack the item securely in its original packaging and include the RA number.
  4. Ship the item to the return address provided (customer is responsible for return shipping costs unless the item is defective).

4. Refunds & Processing Time

  • Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
  • If the item is damaged or used, a restocking fee of up to 20% may apply.

5. Exchanges & Replacements

  • If you received a damaged or defective product, please contact us within 48 hours of delivery for a replacement.
  • We may require photos or a video to assess the issue before approving an exchange.

6. Cancellations & Order Changes

  • Orders can be canceled or modified within 24 hours of purchase.
  • Once the order has shipped, it cannot be canceled, and the standard return process applies.

7. Warranty Claims

All products come with a manufacturer’s warranty. If you experience any issues outside the return period, contact us for warranty support.

For any questions regarding our return policy, please reach out to us at [insert customer support email] or call [insert phone number].

Cannabis Curing Machine LLC – Quality Equipment, Hassle-Free Returns!